CUSTOMER INFORMATION

Refunds

Product and repair eligibility can differ by item, condition, diagnosis and the agreed quotation. Please contact us before making a purchase or booking if you need clarification.

Before work begins

We confirm the device condition, scope of work and quotation before proceeding wherever possible. A quote request does not create a payment obligation.

After service

If you have a concern about a product or completed repair, contact us promptly with your invoice or service details so our team can review it.

For assistance, message Live World on WhatsApp.